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Are there customs/duties on my items? What if there are?
What types of payment do you accept?
Do you ship internationally?
When is payment due?
Will you be able to get more of a certain item?
What is my combined shipping cost?
Why don't you accept money orders or personal checks?
When will my items be shipped?
Will a tracking number be included? (U.S. purchases only)
I think your prices are too high. Will you lower the price of an item?
Will you hold items for me?
Why are your international shipping rates so high?
I saved the link to an item, but when I went back, it says that the item is "on hold". What does this mean?
What happens if I don't send payment for an order that I placed?
Do you have any other Q-Lia/Kamio/Crux/San-X/Mind Wave items for sale?
Do you accept concealed cash?
If I buy multiple items, will you give me a discount?
Why don't you charge exact shipping?
Can you combine shipping for multiple orders that I made?
If I buy and pay for multiple items, can you wait to ship them for __ days? I will be buying more items from your store.
Why are your shipping and handling times longer than those of typical stores?


Are there customs/duties on my items? What if there are?
It depends on the value of the items that you purchase. You must check with your local post office (or check online at your country's postal service) to see if there are customs/duties on your items. If there are, they are your responsibility. I will not pay customs/duties for your items.

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What types of payment do you accept?
I accept Paypal only, including Paypal Balance/Bank Transfer and Paypal Credit/Debit Card payments. You may pay through Paypal with a Credit/Debit Card without having to sign up for a Paypal account.

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Do you ship internationally?
Yes, I do. The international shipping costs for some countries have already been added. If your country is not listed, please email me for international shipping rates. I will also update the shipping prices to include your country.

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When is payment due?
Payment is due at the time of purchase. Please complete the checkout process and you will be directed to a Paypal page.

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Will you be able to get more of a certain item?
Most likely not because all of these items are from my personal collection. I have collected these items over the years so many of them are much harder to find now. Sometimes, I may have multiples, but the quantities I am selling will already have been listed.

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What is my combined shipping cost?
Proceed to checkout and fill out all of your information. This will let you know your combined shipping cost. You do not have to complete the purchase to find out the total shipping cost. If you do not want to place an order, simply close the window. Click "Place Order" if you are still interested in purchasing the items.

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Why don't you accept money orders or personal checks?
The main reason is the hassle it puts the buyer and me through. I am unable to cash money orders at this time. As for personal checks, the amount of time it takes for me to receive the check can be up to a week. If the check bounces, I will have to request another payment method. As a result, the buyer will experience a greater delay in receiving their items. Money orders and checks can also be lost in the mail.

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When will my items be shipped?
I generally go to the post office once a week, depending on my schedule. However, you will be informed of the exact date your package is mailed.

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Will a tracking number be included? (U.S. purchases only)
All items shipped within the U.S. will have a tracking number provided.

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I think your prices are too high. Will you lower the price of an item?
Prices are as marked and are non-negotiable. Questions related to pricing will not be answered.

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Will you hold items for me?
I'm sorry, but due to many non-paying buyers, I do not hold items. Payment is due at the time of purchase. Thank you for your understanding!

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Why are your international shipping rates so high?
I charge international shipping rates based on USPS shipping rates. If they increase their postal rates, I increase mine accordingly. I also add about $0.50-$1.50 to cover the cost of packaging supplies (envelopes, bubble wrap, tape, etc.) and any extra amount not for packaging supplies goes into my traveling costs (subway fare).

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I saved the link to an item, but when I went back, it says that the item is "on hold". What does this mean?
This means that the item has already been sold. eCrater puts the item "on hold" instead of saying that it has been sold because some sellers are able to restock items. Unfortunately, once an item is gone from my store, it will not be restocked unless I happen to find another one (highly unlikely).

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What happens if I don't send payment for an order that I placed?
The items will not go "on hold" until you send payment (by Paypal) so other people will be able to purchase the items.

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Do you have any other Q-Lia/Kamio/Crux/San-X/Mind Wave items for sale?
It takes me awhile to scan the photos of the items, write the descriptions, and list them in my store so I might have additional items for sale that are not up at the moment. Please be patient and bear with me. I try to update once every week, if not more, so check back often! =) Due to my job, I update less frequently than I do over holidays and vacations.

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Do you accept concealed cash?
I no longer accept concealed cash payments because this poses a great risk to the buyer. Concealed cash payments can be stolen or lost by the post office and there is no evidence of payment.

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If I buy multiple items, will you give me a discount?
Prices are as notated and are non-negotiable. Please keep in mind that because I buy these items for my collection (and later decide to sell them), I pay the full retail/selling price plus shipping and handling charges.

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Why don't you charge exact shipping?
I add a small handling fee, which is for the cost of packaging (envelope/box, bubble wrap, tissue paper, etc.). Anything that doesn't go into the packaging cost goes into transportation costs for me to go to the post office. Subway fare is $2.50 per ride and I need to make a round trip so it costs me $5.00 per week. At its cheapest, an envelope costs $0.20, the bubble wrap costs $4 a roll ($0.30 per package), and the cello bags costs $5 per package of 100 ($0.05 per bag). The total cost of packaging alone, on average, comes out to about $0.55, depending on the size and weight of your order. If you buy multiple items, then the packaging costs increase. I do occasionally reuse boxes so this may save you a little in shipping costs.

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Can you combine shipping for multiple orders that I made?
Unfortunately, I package your orders as soon as they are paid for (within 12 hours) so I cannot combine shipping. This is because sometimes, I am unexpectedly able to make a trip to the post office and your orders can then be mailed out sooner if they are already packaged.

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If I buy and pay for multiple items, can you wait to ship them for __ days? I will be buying more items from your store.
I will only hold your items (after you have paid for them) for a week at most, if you request it. One reason for this is that people often forget that they made an order and the item(s) end up sitting in my house indefinitely. Another reason is that I do not have a lot of storage space since my items are stored in my house and not a storefront.

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Why are your shipping and handling times longer than those of typical stores?
I am a one woman operation. Because this is not my primary job, I have to package and ship these items after I get home from work. As a result, shipping may take up to a week or slightly longer. Please do not purchase if this turns out to be a major issue.

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Last Updated: 21 Oct 2017 11:18:55 PDT home  |  about  |  terms  |  contact
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